-
- Email us: contact@izenix.com
Microsoft Dynamics 365 Customer Service automates case and knowledge management, enables personalized customer service, and boosts customer service team productivity.
You can configure and manage the different capabilities in Customer Service by using any of the following apps based on the licensing module that you've purchased.
You can configure and manage the different capabilities in Customer Service by using any of the following apps based on the licensing module that you've purchased.
Customer Service Hub: Helps in managing knowledge articles and routing of cases and is available for use on desktop browsers and mobile devices. Use the Service Management site map to set up features, such as case management, q ueues, routing rules, service terms, insights, and service scheduling.
Omnichannel admin center: Helps in managing all your chat and digital messaging channels, including the voice channel. You can configure enterprise-grade routing and assignment capability by using the unified routing infrastructure to route service requests on all channels.
Izenix solutions help you pick the use case for service management for your organization. Izenix Solutions offer distinct types of feature-rich Dynamics 365 Service features for various industries like – education, financial, healthcare, nonprofit, insurance, real estate, research, trading, product, and service-based companies, and so on. In addition, we also provide contact center development services for various use cases and users like Case Management, Omni Channel Integration, chats, Telephonic integration using Channel Integration Framework version 2.0, custom messaging channel, SLAs, Entitlements, Email to Cases, Phone call to cases, first attempt resolutions and much more. Our team is here to gather all required information.
We at Izenix can help you figure out the right service center that satisfies your business requirement and scales your outcome. Click to take a demo with all options we could make possible connecting with you.